Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
On average each order takes 2-3 days in production and, dependent on the ultimate destination, an average of 6 days in transit. Contact us for your specific order timescale.
Click on ‘Account’ in the top of the page menu item and you will be taken to a page where you can create an account. Alternatively, purchase an item and an option to create an account will be available at checkout time.
Use the ‘Account’ button in the top menu bar to access your account and you will see delivery address options. If you already have an order in progress then use the contact form via the ‘Contact us’ menu to tell us.
Dependent on the actual status you may find the answer in your ‘Account’. If it does not appear to be current then use the contact form on the ‘Contact us’ page to ask.
No it will not unless you specifically wish it to be held on file.
Currently there is no requirement for you to pay sales tax.
Yes but there will be shipping charges to pay if you live outside of the US or UK.
If you order more than one of the same item then there is every likelihood they will be shipped in one package. If they are different items then they will arrive separately.
I need help with...
Returns
Please refer to the Returns Policy for full details
Let us know immediately and we will do whatever is necessary to rectify the situation.
Please review the Refund and Returns policy for what to do next.
You will be informed of this during our communication about the return.
Use the ‘Contact us’ form to send us your message and we will get back to you within 24 hours.
Let us know via the ‘Contact us’ form as soon as possible. Ensure you give us as much detail as possible.
Yes you can, but the sooner you do it the better as it will save wasting resources in producing the product.
Yes, via the ‘Contract us’ form
